Privacy Policy
1. Introduction
Controls Engineering Services ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use the OSIRIS platform and visit our website.
2. Information We Collect
We collect information you provide directly, such as your name, email address, and company name when you submit a contact form or request a demonstration. We also collect building telemetry data processed through the OSIRIS platform on behalf of our customers.
3. How We Use Your Information
We use your information to respond to enquiries, provide platform services, improve our products, and communicate relevant updates. Building telemetry data is processed solely for the purposes of providing the OSIRIS platform service to the building owner or operator.
4. Data Security
We implement appropriate technical and organisational measures to protect your data, including TLS encryption for all data in transit, JWT authentication, and role-based access controls. Building telemetry data is stored with tenant isolation and encrypted at rest.
5. Data Retention
Contact form submissions are retained for the duration of our business relationship. Building telemetry data is retained according to the retention policies configured by the building owner, with a default retention period of 365 days for raw time-series data and indefinite retention for archived ledger data.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at hello@osiriscontrols.com.
7. Contact
For any questions about this privacy policy, please contact hello@osiriscontrols.com.